Privacy Policy

 

The Loole Privacy Policy explains how Loole(“Loole” “we” “us”) process any personal data we collect from visitors and users of our application and any applications, services provided in relation to our application (collectively, the “Loole Service”). Please read this Privacy Policy carefully. By using or accessing our App or our Service, you agree to the privacy policies outlined below.

We value the privacy of users, subscribers, members, and others who visit and use the Loole Services (collectively or individually, “you” or “users”) and want you to be familiar with how we collect, use, and disclose personal information from and about you.AR

This Policy does not apply to the practices of third parties that Loole does not own or control, including but not limited to third party services you access through Loole, the App or the Service. As our Service integrates with third party sites, such as other sites and social networks, we assume that you are already aware of the privacy policies of those other sites and networks when using our App and/or our Service and when you allow us to interact with these sites and networks on your behalf.

CONTACT US

If you have any questions about this Policy, please contact “loole.service@gmail.com”.

WHAT INFORMATION DO WE COLLECT?

1. Information You Choose to Provide Us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use.

• Registration information, such as usernames, passwords, contact preferences, email addresses (if applicable), user identifier and language;

• Profile information, such as your date of birth, profile images, gender, city, self-introduction (if applicable);
• Social media information, we may provide you with the option to register with us using your existing social media account details, like your Facebook,  or other social media account.
• User-generated contents (“UGC”), such as comments, texts, messages, pictures, images, videos, sounds, or other data or materials that you upload, distribute or stream on the App when you use Loole Services;
• Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
• Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's camera, contacts, microphone, social media accounts, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
• Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.
• Your opt-in choices and correspondence with us, such as information used to verify with your account or to resolve your feedback or complaints; and
• Information you provide when participating in in-app surveys and activities.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2.      Information We Get When You Use Our Services

When you use our services, we collect information about which of those services you’ve used and how you’ve used them. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. We may collect information including but not limited to:

• Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server).
• Information regarding your access to and use of other apps;
• Cookies, small pieces of data to enable us to provide certain features, which are collected by us or our business partners to measure and understand the web pages you click on and how you use Loole Services, enhance your experience using Loole Services.
• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
• Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

HOW DO WE USE YOUR INFORMATION?

In general, we use your Personal Information for the following purposes:

• Develop, operate, improve, deliver, maintain, and protect our products and services.
• Communicate with you.
• Monitor and analyze trends and usage.
• Personalize the services by profile information, or customizing the content we show you, including ads.
• Enhance the safety and security of our products and services.
• Verify your identity and prevent fraud or other unauthorized or illegal activity.
• Use information we’ve collected from cookies and other technology to enhance the services and your experience with them.
• Enforce our Terms of Service and other usage polices.

You may be able to refuse or disable Cookies by adjusting your browser settings. Because each browser is different, please consult the instructions provided by your browser. Please note that you may need to take additional steps to refuse or disable certain types of Cookies. In addition, your opt-out selection is specific to the particular browser or device that you are using when you opt out, so you may need to opt-out separately for each of browser or device. If you choose to refuse, disable, or delete Cookies, some of the functionality of the Platform may no longer be available to you.

HOW DO WE SHARE YOUR INFORMATION?

Please note that if your profile is public, your content will be visible to anyone on the Platform and may also be accessed or shared by your friends and followers as well as third parties such as search engines, content aggregators and news sites. 

We will not share your personal information with companies, organizations and individuals other than product and service-related providers. We may share some of your personal information with our partners to provide better customer service and user experience. We will only share your personal information for legal, legitimate, necessary, specific and explicit purposes, and only share personal information necessary to provide services, as follows:

• Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.
• Sharing under statutory circumstances: We may share your personal information externally in accordance with laws and regulations, litigation and dispute resolution needs, or as required by administrative and judicial authorities in accordance with the law.
• In order to realize the sharing of product functions or services:

Your personal information may be shared with our affiliates. We will only share personal information that is necessary and subject to the purposes stated in this policy. If the affiliated company wants to change the purpose of processing personal information, it will ask for your authorization again.

When you are using the functions provided by third parties, or when software service providers, smart device providers, and system service providers jointly provide services for you, we will implement the necessary business The information is shared with these related parties and third parties for comprehensive statistics and feature and preference analysis through algorithms to form indirect crowd portraits to recommend, display or push information that may be of interest to you. You need to be reminded that when the relevant service provider provides services to you by means of third-party access, such as page jumping to the service provider's page, the corresponding service provider will directly reach a corresponding personal information authorization license with you, the personal information collected directly by these service providers is not the scope of the personal information we share with them.

• In order to realize the sharing of product safety and analysis statistics:

Guarantee the security of use: In order to protect the account and property security of you and other users, and protect your and our legitimate rights and interests from illegal infringement, we and third party service providers may share necessary equipment, applications, processes, performance, environment, account and log information.

Analysis of product usage: In order to analyze the usage of our services and improve the user experience, statistical data on product usage (crash, flashback) may be shared with related parties or third parties, which are difficult to share with other information combined to identify you personally.

Academic research and scientific research: In order to improve scientific research capabilities in related fields and promote the level of scientific and technological development, we may share de-identification or anonymization with scientific research institutes, universities and other institutions on the premise of ensuring data security and legitimate purposes. The data.

• Users actively share information:

Several services of our products allow you to publicly share your relevant information not only with your social network, but also with all users who use the service, for example, the information you upload or post in the product (including your public personal information), lists you create), your responses to information uploaded or posted by others, and including location data and log information related to such information. Other users of our services may also share information about you (including location data and log information). In particular, the product's social media services are designed to allow you to share information with users around the world, so that the shared information can be delivered in real time and widely. As long as you do not delete the shared information, the relevant information may remain in the public domain; even if you delete the shared information, the relevant information may still be independently cached, copied or stored by other users or unaffiliated third parties not controlled by us, or by Other users or such third parties are kept in the public domain. The content and information you provide, upload or post on our Services (such as photos or information about your social activities) may reveal your sensitive personal information. You need to consider carefully whether to disclose your sensitive personal information using our services.

Therefore, please carefully consider the content of the information you upload, publish and communicate through the services of the product. In some cases, you can control the scope of users who have the right to browse your shared information through the privacy settings of certain services of the product. If you request to delete your personal information from the services of the product, please do so through the methods provided in these special terms of service.

Your Personal Information may be processed by us, our trusted Third Party suppliers outside of the country (s) in which you reside, including in countries where data protection and privacy laws or regulations may be equivalent to, or as protective as, the data protection laws and regulations in your country. In accordance with applicable data protection and privacy laws and regulations, we will implement appropriate measures to ensure that your personal information remains protected and secure. 

HOW LONG DO WE KEEP YOUR INFORMATION?

We will retain your personal information and other information for as long as you maintain your Loole account. We will only keep your personal information for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this Policy will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE PROTECT YOUR INFORMATION?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

You are responsible for maintaining the secrecy of your password and account information at all times. 

YOUR RIGHTS

To the extent that the relevant laws, rules and regulations on data privacy recognize your rights and freedoms as data subjects, you shall have the right to information object, access, rectification, erasure or blocking, lodge complaints before the NPC, damages and data portability. Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details.

You may withdraw your consent to Loole 's disclosure of personal data to third parties. Upon your request, we will stop displaying, publishing, transmitting, disseminating, and/or opening the access to your personal data to third parties. Please note that by withdrawing your consent to the disclosure and/or collection of your personal data, we may not be able to fulfill your requests and you may not be able to use some of Loole features and functionality.

You may request Loole to erase your personal data that we have collected on our server. Please note that by requesting us to erase your personal data, you may not be able to use some of features and functionality.

If you would at any time like to delete your account, you can log in to your account settings and delete your user account. The path is as follows：you need to go to “Me——Account and Security——Account Cancellation”. We will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

To exercise any of your rights, please contact loole.service@gmail.com .

CHILDREN POLICY

Our services are not intended for anyone under 18. We do not knowingly collect or maintain personal information from persons under 18 years-of-age. If we learn that personal information of persons under 18 has been collected on or through our services, we will take appropriate steps to delete this information.

CHANGES AND UPDATES TO THIS PRIVACY POLICY

We may revise or update this Policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

If you have questions or comments about this Policy, you can email us loole.service@gmail.com .

About Permission Request and Usage Instructions

1.       In order to ensure the functionality, security, and stability of Loole, we may request or use certain permissions from the operating system.

2.       To safeguard your awareness, we present a list below of the permissions that the product may request or use. You can manage these permissions based on your actual needs.

3.       With product upgrades, the types and purposes of requested or used permissions may change. We will promptly adjust the list to keep you informed of permission requests and usage.

4.       Please be aware that, for business and product functionality and security, we may also use third-party SDKs. These third parties may request or use relevant operating system permissions.

 

Operating System Application Permissions List:

 

1. Read content from the SD card (Read storage/photos permission)

 

Permission Description: Provides the ability to read data from the phone's storage space.

 

Use Cases and Purposes: Allows the app to read content such as images and files from storage. Primarily used for assisting you in posting information, uploading images, files, and recording crash log information locally.

 

2. Write/Delete content to from the SD card (Write/Delete/Storeage/Photos permission)

 

Permission Description: Provides the ability to write to external storage.

 

Use Cases and Purposes: Allow the app to write/download/save/cache/modify/delete images, files, crash logs, and other information.

 

3. Read phone status and identity (Phone/Device permission)

 

Permission Description: Provides access to read device identification information. Please note that this permission cannot listen to or obtain any of your call content or information.

 

Use Cases and Purposes: Reads device call status and identification code to identify device ID, ensuring carrier network free-flow services, and supporting essential functions such as audio/video, information display, account login, and security.

Note: The third-party SDK integrated into the app, AppsFlyer, Firebase, may access this permission. For AppsFlyer's privacy policy, please visit: AppsFlyer Privacy Policy For Firebase's privacy policy, please visit: Firebase Privacy Policy.

 

4. Audio and Video Capture

 

Permission Description: Capture audio and video image information.

 

Use Cases and Purposes: Used for capturing audio and image information during live streaming.

 

5. Photo and System Images

 

Permission Description: Use camera and system album images and videos.

 

Use Cases and Purposes: Used for modifying and updating your own profile picture, and sharing favorite photos and videos with friends in instant messaging.